Privacy policy

This website

When you send the contact form on this site, we receive your name, email address and message, plus your company, phone number and area of interest if you give them. We store them in a Google Sheet and use them only to reply to you and to arrange a demo. We delete them on request.

If you message us on WhatsApp, WhatsApp (Meta) handles that conversation under its own privacy policy.

This website sets no cookies and uses no analytics or advertising trackers. Its fonts are served from our own site. The company that hosts the site keeps standard server logs, including IP addresses, to run and protect it.

The rest of this policy covers the Hayo app.

Two kinds of data

Your account data. Information about you and your team that we need to run your account, such as names, email addresses and billing details. For this data we decide how it is used.

Your workspace data. The leads you upload or import, the calls and emails made to them, and the content you add to agents. You decide what goes into your workspace and who is contacted. We process this data only to provide Hayo to you, and you are responsible for having a lawful basis to contact the people in your lead lists.

What we collect

• Account details: your name or username, email address, company name, role, and a hashed version of your password.
• Lead data: whatever you upload or import into a lead list, typically names, email addresses, phone numbers, company names and job titles.
• Calls: phone numbers, call times and durations, audio recordings, transcripts, and AI-generated summaries and sentiment.
• Emails: the emails sent by your campaigns and the replies that arrive in a mailbox you connect, including AI-drafted replies waiting for your review.
• Agent knowledge: documents, web pages and notes you add so an agent can answer questions.
• Connected accounts: access tokens or app passwords for mailboxes and CRMs you connect. These are encrypted before they are stored.
• Billing: your plan, credit balance and payment history. Card and bank details are entered on Stripe or Razorpay checkout pages and are not stored by us.
• Security logs: a record of actions taken in your workspace, including the user, time and IP address.

How we use it

• To run the service: place and answer calls, send campaign emails, draft and classify replies, and show you results.
• To manage your account and billing, including verification, password reset and team invitation emails.
• To keep the service secure, investigate problems and prevent abuse.
• To answer your support requests.

We do not sell personal data, and we do not use your workspace data to train AI models.

Who we share it with

We share data only with the service providers we use to run Hayo, and only as needed for the purpose listed:

• Supabase: Hosts our database.
• Vapi, and the voice providers it uses such as ElevenLabs: Places and receives phone calls, generates the agent's voice, and produces call recordings and transcripts.
• Groq: Runs the AI models that write emails, draft replies, and summarise and classify calls and emails.
• Pinecone: Stores searchable copies of the documents you add to an agent's knowledge.
• Google: Sends and reads mail for a Gmail or Google Workspace mailbox you connect.
• Microsoft: Sends and reads mail for an Outlook or Microsoft 365 mailbox you connect.
• Apollo: Searches for and returns lead details when you use Apollo search.
• HubSpot: Imports contacts and receives activity when you connect a HubSpot account.
• Stripe and Razorpay: Process subscription and credit payments.
• Our email delivery provider: Sends account emails such as verification, password reset and team invitations.
• Google Fonts: Delivers the fonts used in the app. Your browser requests them from Google, which receives your IP address.

Some of these providers process data outside India, including in the United States. We may also disclose data if the law requires it.

Cookies and browser storage

In the Hayo app we use only what it needs to work: a sign-in token, kept in a cookie and in your browser's storage, and a cookie that remembers whether the sidebar is open. We do not use advertising or analytics cookies.

How long we keep it

We keep your data for as long as your account is active. You can delete lead lists, leads, campaigns, templates and other workspace content yourself at any time. To delete your whole account and its data, email support@autobotz.site. We will delete it, except for records we must keep by law, such as billing records.

Security

Passwords are stored as hashes, not in readable form. Mailbox and CRM credentials are encrypted before they are stored. Each workspace's data is kept separate from other workspaces, and actions are recorded in an audit log that admins can review.

Your rights

Depending on where you live, including under India's Digital Personal Data Protection Act, 2023, you can ask us to tell you what data we hold about you, correct it, or delete it, and you can withdraw consent you have given. Email support@autobotz.site and we will respond. If you are not satisfied with our response, you can raise a complaint with your data protection authority.

If a business contacted you through Hayo

If you received a call or email from a business using Hayo, that business decided to contact you and controls your data. Please contact them first. You can also email support@autobotz.site and we will pass your request on.

Children

Hayo is a business tool and is not intended for anyone under 18.

Changes to this policy

If we make significant changes, we will update the date at the top of this page and let account owners know by email. Our Terms explain the rules for using Hayo.

Contact

Auto Botz, support@autobotz.site